Lightning bolts

Unlock high-velocity teams with Jira Service Management

Empower Dev, IT Ops, and business teams to collaborate at high velocity. Respond to changes and deliver great customer and employee service experiences fast.

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Forrester Wave: Enterprise Service Management, Q4 2021

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High-velocity service management

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Any team can set up a service desk fast
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Deliver value fast

Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions.

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Make work visible

Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.

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Full context for rapid major incident response
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Seamless change management initiated from Bitbucket Pipelines
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Connect Dev and Ops

Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

Teams across the world rely on Jira Service Management

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“Jira Service Management supports our processes so we all work in the same tool, in the same way...Now we have a single place of truth from which we can extract data and base our reports. This provides us with a better overview and a common understanding throughout the organization."

Marie Björke
Head of IT Service Management at ISS
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Plans for every team


Always free
for 3 agents
For small teams getting started with a service desk


per agent/month
1-15 agents
For teams maturing to standardized service desk and ITSM practices


per agent/month
1-15 agents
For organizations seeking high-velocity ITSM at scale

More users?   We offer discounts for large teams! Contact us


Supercharge Jira Service Management with apps

Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case.

Amped up

AMPED UP: See what happened when this IT team started performing together

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Introducing Jira Service Management: An in-depth tour with a webinar series and FAQs

IT Help Desk

What is ITSM?

IT service management— often referred to as ITSM— is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. ITSM teams oversee all kinds of workplace technology, ranging from laptops, to servers, to business-critical software applications.