Forrester Wave: Enterprise Service Management, Q4 2021
Atlassian is recognized as a Leader in new ESM report. Get your complimentary copy here.
High-velocity service management
Any team can set up a service desk fast
Deliver value fast
Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions.
Make work visible
Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.
Full context for rapid major incident response
Seamless change management initiated from Bitbucket Pipelines
Connect Dev and Ops
Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.
Teams across the world rely on Jira Service Management
“Jira Service Management supports our processes so we all work in the same tool, in the same way...Now we have a single place of truth from which we can extract data and base our reports. This provides us with a better overview and a common understanding throughout the organization."
Plans for every team
Supercharge Jira Service Management with apps
Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case.
Atlassian recognized as a Leader in The Forrester Wave™: Enterprise Service Management, Q4 2021
AMPED UP: See what happened when this IT team started performing together
Introducing Jira Service Management: An in-depth tour with a webinar series and FAQs
What is ITSM?
IT service management— often referred to as ITSM— is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. ITSM teams oversee all kinds of workplace technology, ranging from laptops, to servers, to business-critical software applications.